Wednesday, August 16, 2017

Student not visible in Hapara Highlights?

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Our district uses Hapara in Grades 6-12 to monitor student Chromebook use. (It is not currently available in our elementary grades) This is an optional service - teachers are not required to use it, but many choose to do so.

Hapara Highlights, which allows teachers view what kids see on-screen, works as a browser extension. We experimented with disabling a student's abilities to modify the setting, but the unexpected consequences of doing so were (1) ELLs and Foreign Language students couldn't use international keyboards, and (2) special needs students couldn’t enable accessibility features. So, that means kids can disable & re-enable Hapara Highlights at will, resulting in students having the ability to “hide” their screens from their teachers’ abilities to view remotely.

Effective use of any technology relies on teachers' strong classroom management procedures. Hapara was never designed to eliminate that need, just assist with it. However, if disabling Hapara Highlights becomes a recurring problem, I would urge you to educate students that behavioral consequences can be activated. Notify building administration as needed.

Before you do that, however, please try the following troubleshooting tips to keep kids in your classroom and continue their learning experience with as little interruption as possible.

First, have the student log in to the device and open a browser window. On the student's device and look for this icon near the top of the screen:
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If you see the icon, click it and follow the instructions on-screen.

To interpret the results, see the Highlights Student Diagnostics Check support article

If you don't see the icon, follow the following steps...
  • First, make sure the Chromebook is updated. Look for an upward-pointing arrow near the time display in the lower right corner of the screen. If you see it, click it and restart the device to update. 
  • Next, with the student logged-in, open Chrome and click the 3-dot menu, upper right corner
  • Point to More Tools and choose Extensions
  • Scroll down to find Hapara Highlights extension and check the box next to Enabled
CRITICAL FINAL STEP: Inform the student that there can be behavioral consequences it the extension is disabled again. Then, if it happens again, follow through consistently and fairly according to your administrator's instructions.

Reference: Item 2.1 on Page 2 of the Chromebook Policy that all students and/or guardians agreed to at registration: 

​"d. ... attempting​ to change the ​... ​D​istrict settings of or to the devic​e​ will subject the Student to discipline.​"​
​"​i. ​The District can and will locate, access, and modify Chromebooks remotely, even when in a Student’s possession. Modifying, disabling or attempting to disable the locator or any District​ ​software​ used for tracking or accessing a Chromebook​ ​is a violation of the Authorization for Student Internet Access and Acceptable Use of the Internet​ and grounds for disciplinary action​..."
See the District’s Chromebook Policy under the For Students or For Parents tabs on the CJHS, LMS, GHS, GHS-N, and District websites. 

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