Thursday, October 6, 2016

Hapara Tip: Clear Cache, Remove User Profiles, & Log Out

This week I’ve had a number of questions about inaccessible or “disappearing” or inaccessible classes when using Hapara. This can happen when the cache - the space set aside to store passwords, temporary files, and what-not - gets full, or if there is a conflict among different Google accounts that might be used on the device.

Hapara support suggests the following 2 simple suggestions, which has worked in most cases this week. I would encourage all users to do this on a regular basis.

  1. Clear Your Cache “from the beginning of time”
    1. Open Chrome and click the 3 vertical dots in the upper right corner of the screen
    2. Point to History, then choose History on the window that opens
    3. Click the Clear browsing data… button
    4. Change the drop-down menu to read “from the beginning of time,” check all the boxes, and click the Clear browsing data button
    5. Close all Chrome windows completely and restart the machine  

  1. On a Chromebook, delete all the extra users profiles on the login screen
    1. If you’re having the same issue on a Chromebook, first log out of the Chromebook
    2. You may see lots of extra “tiles” representing other users who have used this device. Each one of these user accounts takes up space on the device. Once on one of those tiles.
    3. In the upper-right corner of the profile picture, click the downward-pointing triangle.
    4. Click Remove this user
    5. Repeat for all other profiles except your own.  

  1. Log out of all Google Accounts, then log back into the Galesburg205 account only
    1. Open Chrome
    2. In the upper-right corner click on your profile picture
    3. Click the Sign Out button - this should sign you out of all Google accounts and take you back to your Google login screen.
    4. Choose your Galesburg205 account and enter your password

If these simple tips don’t solve the problem, please let me know and we’ll contact Hapara support.

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